The Online Digital Signature Way

21 June, 2018

In the last decade there has been much change in the tech world. One of those changes is the increase in popularity for systems integrations. Many customers are looking for system integrations, and rightly so, there are many benefits that come from an integration.

So what is integration?

This is the process of linking together different computing systems and software applications physically or functionally, to act as a coordinated whole. Essential building your own ecosystem of solutions and platforms to meet the needs of your business.

Many software providers have seen the opportunity to build a community or ecosystem for its users – commonly known as a ‘Marketplace’. Here you can choose which solutions you need and build them into your own ecosystem.   

What are the 4 reasons you should consider use integrations?

1.    It makes things easy – one system for everything. The user experience is much simpler with what appears like one system with all the functionality you need. This removes the need to manage multiple sites/logins for different solutions part of one business process.

2.    Automation will save you time and increase your teams productivity. They will no longer need to manually copy and paste data from one system to another. An integration allows for data to automatically flow and be shares across systems. For example, information of a new staff member during their onboarding process can be automatically sent to you payroll provider.  

3.    Standardise your processes – with a system integration you have oversight over the complete process, allowing you to implement best practice methodology, especially when your team is spread in multiple offices.

4.    Have more fun – by eliminating administrative tasks, which are now completed through the integration. Your team will have more time for value adding tasks. Doesn’t that sound fun?  

With Secured Signing’s API, you can add e-Signature tool to any process! We can integrate with any system. 

Contact us for a chat today.

Check out some of our current integrations and keep an eye out for new integration solutions coming soon.

Till next time,

John Wbster

19 April 2018

Question: I want to grow my business, how will digital signature help me achieve business growth?

Answer: If achieving business growth in 2018 is a key priority for your business than you have come to the right place. Converting to digital signatures has helped many of our customers to experience significant business growth for several reasons. These are:

1.         Easier and faster customer experience will cause in your acquisition rates to increase. Today’s digital consumers expectations have changed.  Nowadays a customer expects the sign-up process for any company to be easy and fast. We know that if the digital chain is broken at any point, potential customers are likely to abandon their sign up. Another common mistake we see is companies automating the sign up process BUT leave out the final step.  They still ask their customer to print out the form to capture their signature to complete the registration. This is frustrating for your customers and a waste for you as you’ve spent time automating the rest of the process without seeing the real benefit. Include digital signatures and you will see your sign-up rates go up!

2.         Digital signing and workflow automation will mean you can grow your business using your current staffing levels. You can scale your business without needing to hire new people to complete manual processes. This will free up your team to focus their time on value adding activities rather than administrative tasks, which will in turn result in happier and loyal customers.  Let Secured Signing take care of administrative work, such as sending automated reminders and data flow using our API.

3.         Finally grow your business with access to new markets thanks to a complete digital sign up process. No longer will you need to meet with your customer to onboard them, this means you can increase your customer base in new markets with little investments. Imagine the possibilities!

Contact me to arrange a demo of Secured Signing to achieve your business growth targets.  

Till next time,

John Webster

21 March 2018

Question: What is most important when selecting an e-signature platform?

Answer: Firstly, congratulations for deciding to ditch paper signatures and implementing an e-Signatures solution. Your team and customers will thank you when they experience first-hand the increased efficiency and improved customer experience as a result of a digital signing solution.

Now, it’s important to understand that e-Signatures solutions are not created equal! The biggest difference to understand is what technology they use, even if you are not a tech expert. Not all signing solutions meet the requirements set out in the Electronic Signatures in Global and National Commerce Act 2000("ESIGN"), which made signed electronic contracts and documents as legally binding as a paper-based contract. For more information on this check our legal page.

We’ve listed our 5 must have features you should have when selecting an online signing platform

1.  Solution that uses Public Key Infrastructure (PKI) Standard for signing. – This digital signature technology provides unique signing keys for each signatory. The user based digital signatures solution seals and protects your electronic document with the first signature. X509 Standard also allows for independent vendor solution for self-verification of signatures at your work station. You are not reliant on a single signing platform to validate signatures. This means you are not locked into one provider forever. 
2. Date and Time Stamp – ensure your eSignature platform includes a date and time stamp for each signature. This is an important requirement used to evidence when the signing took place exactly
3.  Audit log – look for a detailed audit trail of the signing process and one that is sent to all parties involved as soon as the document has been signed. The registered information gives a precise reference to verify activities and time frames related to the signing of documents and sensitive data. An audit trail report can be used as a proof for review purposes, and in case of a dispute.
4. Tracks changes – don’t be exposed, ensure the Digital Signature solution automatically detects any changes made to the document after signing and immediately invalidates the signatures. It should also promptly notify all parties involved.
5. Video Confirmation – Video Confirmation provides the highest confidence in the identity of the signer as it provides unchallengeable proof of who signed the document. The video recording captures the signer performing gesture specific to the document which is recorded in the audit log. The location and password for the confirmation video are contained in the signed document.

For more important features, check out our website www.securedsigning.com .

Till next time,

John Webster

Helping our customers improve their business is important to us. To accomplish this, we are innovative in our own thinking and agile in our approach. We have gained valuable insights from working with many different businesses over the years and through our E-Signature Q&A blog series we will share these insights with you.  

Questions: When should a business implement digital signatures to realize business success?

Answer:  Digital Signatures can solve for common issues that many businesses are facing today regardless of their size or industry.

The 4 most commons reasons to implement digital signatures are:

Slow and inconvenient customer experience.

Poor customer experience is becoming a huge barrier for growth for many businesses today. With the rapid change of customer expectations companies need to asses how easy is it for their customers (existing and potential) to interact with them. Paper driven business processes are slow and inconvenient for many customers as most don’t have printers at home. Customers expect for everything to be done digitally and effortlessly. We know a customer is more likely to choose a provider which offers a quick and easy digital only process, over a business which is still requiring to capture wet signatures.

New competition.

With technology innovation businesses are up against new non-traditional competition. To prevent loss of customers, successful businesses adapt quickly to by innovating themselves before it’s too late.

Cyber crime &  increasing compliance costs

With new technologies, there are also new types of misconduct, cyber crime and identity theft. As a result, governments have implemented additional compliance requirements and regulations (Know Your Customer) to tackle these growing issues. Secured Signing’s audit log and proof of identity technology provides business the tools and confidence to deal with both signature fraud and compliance requirements.

Inefficient processes.
Cost of paper, printing, courier and storage of information is going up. With increased competition businesses need to identify significant cost savings in their existing processes which are NOT adding value. Instead investing such savings into important research and development to stay ahead of the competition.

To stay up to date with the latest e-signature news, sign up to our blog.

Till next time,