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E-Signature Q&A  #1 – When to Use Digital Signatures to Improve Business Results?

13 February 2018

 

Helping our customers improve their business is important to us. To accomplish this, we are innovative in our own thinking and agile in our approach. We have gained valuable insights from working with many different businesses over the years and through our E-Signature Q&A blog series we will share these insights with you.  

 

Questions: When should a business implement digital signatures to realize business success?

 

Answer:  Digital Signatures can solve for common issues that many businesses are facing today regardless of their size or industry.

The 4 most commons reasons to implement digital signatures are:


Slow and inconvenient customer experience.

Poor customer experience is becoming a huge barrier for growth for many businesses today. With the rapid change of customer expectations companies need to asses how easy is it for their customers (existing and potential) to interact with them. Paper driven business processes are slow and inconvenient for many customers as most don’t have printers at home. Customers expect for everything to be done digitally and effortlessly. We know a customer is more likely to choose a provider which offers a quick and easy digital only process, over a business which is still requiring to capture wet signatures.

 

New competition.

With technology innovation businesses are up against new non-traditional competition. To prevent loss of customers, successful businesses adapt quickly to by innovating themselves before it’s too late.

 

Cyber crime &  increasing compliance costs

With new technologies, there are also new types of misconduct, cyber crime and identity theft. As a result, governments have implemented additional compliance requirements and regulations (Know Your Customer) to tackle these growing issues. Secured Signing’s audit log and proof of identity technology provides business the tools and confidence to deal with both signature fraud and compliance requirements.


Inefficient processes.
Cost of paper, printing, courier and storage of information is going up. With increased competition businesses need to identify significant cost savings in their existing processes which are NOT adding value. Instead investing such savings into important research and development to stay ahead of the competition.

For more examples, go to our case studies page where you can download customer success stories.  

 

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Till next time,

John Webster

General

1 February 2018

Security underpins everything we do, it’s in our name, and with this passion in mind we continue to ensure we offer our customers secure digital signing technology. With increasing cyber fraud, document and user security is more important than before.

While the current digital signing process is already very secure, there is always room for improvement to avoid signature fraud. Secured Signing offers additional methods for proof of identity, resulting in enhanced security and identity validation. 

Video confirmation, driver license and passport ID Checks – document verification, RealMe and data matching can be included in the signing process in Secured Signing. Our video confirmation feature provides proof of who signed the document by capturing the identity of the signer in real time. The video recording captures the signer performing gestures specific to the document, which are then recorded in the document log. The location and password for the confirmation video are also contained in the signed document. To enhance security even further, a tamper proof mechanism of the digital signature ensures the video confirmation details cannot be altered without invalidating the signature. This complements the inherent authenticity and reliability of public key infrastructure (PKI) digital signatures.

Invitees can also verify their driver license or passport with ID Check process, with matching mechanism to document content as part of the signing process verifying ID documents as valid. Alternatively, select government online proof of identity platforms which are integrated with Secured Signing, such as NZ RealMe. 

Put simply, Secured Signing is a highly secure way to sign documents online. The combination of ease of use for the signer and absolute compliance confidence for the document owner is without peer.

Check out this quick video showing how video technology is used in the signing process

If you want to protect your business from cyber risk, be sure to contact Secured Signing today

Till next time,

John Webster


General