The Online Digital Signature Way

A Digital Signature Blog


Month List

Blog List

21 March 2018


Question: What is most important when selecting an e-signature platform?

 

Answer: Firstly, congratulations for deciding to ditch paper signatures and implementing an e-Signatures solution. Your team and customers will thank you when they experience first-hand the increased efficiency and improved customer experience as a result of a digital signing solution.

 

Now, it’s important to understand that e-Signatures solutions are not created equal! The biggest difference to understand is what technology they use, even if you are not a tech expert. Not all signing solutions meet the requirements set out in the Electronic Signatures in Global and National Commerce Act 2000("ESIGN"), which made signed electronic contracts and documents as legally binding as a paper-based contract. For more information on this check our legal page.

 

We’ve listed our 5 must have features you should have when selecting an online signing platform

 

  1.  Solution that uses Public Key Infrastructure (PKI) Standard for signing. – This digital signature technology provides unique signing keys for each signatory. The user based digital signatures solution seals and protects your electronic document with the first signature. X509 Standard also allows for independent vendor solution for self-verification of signatures at your work station. You are not reliant on a single signing platform to validate signatures. This means you are not locked into one provider forever. 
  2. Date and Time Stamp – ensure your eSignature platform includes a date and time stamp for each signature. This is an important requirement used to evidence when the signing took place exactly
  3.  Audit log – look for a detailed audit trail of the signing process and one that is sent to all parties involved as soon as the document has been signed. The registered information gives a precise reference to verify activities and time frames related to the signing of documents and sensitive data. An audit trail report can be used as a proof for review purposes, and in case of a dispute.
  4. Tracks changes – don’t be exposed, ensure the Digital Signature solution automatically detects any changes made to the document after signing and immediately invalidates the signatures. It should also promptly notify all parties involved.
  5. Video ConfirmationVideo Confirmation provides the highest confidence in the identity of the signer as it provides unchallengeable proof of who signed the document. The video recording captures the signer performing gesture specific to the document which is recorded in the audit log. The location and password for the confirmation video are contained in the signed document.

 

For more important features, check out our website www.securedsigning.com .

 

Till next time,

John Webster


General

15 October, 2015

The 1993 film Groundhog Day found the humour in Bill Murray suffering through the same day, over and over, and over again. When customers send in forms that are incomplete and you have to send them back to be submitted again, it can start to feel like Groundhog Day. 

One of the best things about moving your forms online is that they are much more likely to be complete and correct, the first time. This not only saves time and money but reduces the frustration for everybody involved. Here are some of the tools we can use to get your forms complete and correct the first time.

Online forms can have mandatory fields. I’m sure you’ve seen those red asterisks and know you simply can’t progress until they are all complete. A form that is complete the first time is a big step towards avoiding having to send it back around the loop.

Data lookups help to reduce the simple errors that arise from a slip of the fingers. If a customer needs to supply their banking details, a look up of the BSB number means errors can be fixed before submitting.

Data validation is another tool to ensure the form is not only complete but correct. This can be as simple as checking something is the correct length. For example, phone numbers can be checked to make sure they have the correct number of digits.  It can also include making sure something like email addresses are in a valid format and have no spaces.

The other joy of online forms is no more data entry. We can send back to you not just the completed form but also a data file. You can use the import tools in your back office systems to load the data, or use Secured Signing’s API, or our Salesforce integration. This avoids both the waste of effort and the risk of errors that arise from rekeying the data off the form.

However, the need for forms to be signed has been a stumbling block for many in getting their forms online. Secured Signing’s Form Filler and Form Direct solutions combine the advantages of online forms with the unmatched security and compliance of a personal, PKI digital signature.

Form Filler and Form Direct allow you to get the information you need from your customers with the maximum convenience for everyone without cutting any compliance corners.

Let’s talk about your forms today!

Till next time

Cheers, John


General

27 November 2014

Top 3 Reasons for Shifting to Digital Signature in the Cloud

With 2014 almost behind us, we experience a surge in the number of reports that provide both the latest analysis and the IT predictions for 2015. This information that is given by some of the most influential technology research and advisory firms, offers substantial up-to-date data that can benefit business owners and organisations of any size or industry:

1. See your business / organisation as a system that incorporates IT in its daily business process, rather than seeing the IT as a separate aspect of the business.

According to Gartner’s Senior Vice President and Global Head of Research, Peter Sondergaard, “thirty-eight percent of global IT spend is outside of IT already, with a disproportionate amount in digital. By 2017, it will be over 50 percent.” (Susan Moore, 17 November, 2014). Speaking to an assembly of more than 1,500 CIO’s and IT leaders at Gartner Symposium/ITxpo in Australia last week, Sondergaard said their predictions show in 2015, the digital business will change how industries and businesses work with a “dramatic” impact on the global IT industry. 

Secured Signing, the Australasian Personalised X509 PKI Digital Signature and eForm SaaS provider, enables companies to combine the legally binding technology in their day-to-day business routine: “Paper was the bane of our lives, and we had been looking for a reliable and secure way to sign electronic documents for some time. Secured Signing’s solution ticked all the boxes. We didn’t have to change to or buy a specific HR system; it is an extension of our existing systems, so it was agile, quick, and easy to set-up with great support from the Secured Signing team,” says H&R Block HR Manager, Bill Cashman.   

2. Implementation of a cloud solution enhances your ever-important competitive advantage.

 The study ‘Disrupt, Collapse, Transform: The Role of the Cloud in Industry Transformation’ by global analyst firm Frost & Sullivan was completed last month (October, 2014); it surveyed 1,500 senior executives from different industries in the US, Australia, Singapore, the UK, Japan, Hong Kong, and the Philippines. Pursuant to the findings, 81 percent of US cloud users indicated the implementation of cloud technology delivered a timely and effective lead - notably, when they entered new markets. 

Peoplebank Australia’s CEO Peter Acheson, commented recently on the implementation of the Secured Signing platform saying, “Second to its people, efficient and effective use of technology can be one of the most competitive advantages a business can have.” 

3. With the fast shift to the cloud computing scene, businesses need to adapt their cloud services early in order to gain the initial doer benefits.

According to Forrester’s 2015 Cloud Predictions (Natalie Gagliordi, 13 November 2014), cloud services solutions are going to reign over on-premises applications, with the anticipation that companies will aim to replace their enterprise services with connectors to other ecosystems. 

Author of Thoughts for Meaningful Life, Dr. Pano George Karkanis’ quote concludes it best: “Good advice is like a useful tool, yet it requires hands to make it work.”

Till next time,

Cheers, John.


General

October 15, 2014

Latest research from leading industry analyst Enterprise Management Associate (July 2014), surveyed 415 executives to identify what qualities customers are looking for when engaging with a cloud computing service provider. According to their results, while acceptance of the technology and market presence no longer poses significant issues, choosing a service provider, certainly does!

EMA’s survey (underwritten by iland) describes it as “market confusion” which reveals many executives feel they lack cloud expertise and understanding including operational and pricing modules. They also describe “departmental-level-fragmentation,” where various parts of a business require a particular cloud service that suits their specific requirements.

Today, filling-in and signing of electronic documents in the cloud has become almost the norm among users from different types of business and industry (e.g. Australia’s Queensland Government’s “cloud-first” compulsory policy). The compliant and secure flagship of the PKI digital signature technology offers countless benefits that include increased efficiency, productivity, and profitability. Secured Signing, Australasia’s trusted leading provider of Personalised X509 digital signature solutions, is taken here to the test of EMA’s four main matters cloud customers expect their vendor to address:

  • Transparent pricing – a clear payment model and more accuracy with estimated costs that can be easily communicated to management and meet the objectives of a business’s needs. Secured Signing offers distinctive marked utilisation plans that range from the free option to the Pay as you Go plan that enables end of the month fixed payment of $9.95 for online signing of ten documents by one user. There is also a Team Edition in which you can choose the number of users and documents to sign with a detailed price tag, and the Enterprise Edition that is tailored to your business needs and presented with clear itemised pricing.
  • Ease of management – apparatus that makes transition less difficult with a convenient website and common parameters and reports. The Secured Signing system is easy to use, with smooth implementation steps for users and invitees clear customised workflows, and comprehensive demo videos and tutorials. The service also provides all parties involved with a thorough audit trail of the signing process as soon as it is completed. The precise reference allows for easy verification of activities, details, and a time frame report that can be later used as a proof for audit, or in case of a dispute.
  • Support – how it’s delivered, how much it costs, and its quality.  Secured Signing’s friendly support team offers reputable, prompt, local support, with rapid response online or over the phone - at no extra cost!
  • Services – identification of the actual areas where the cloud solution will meet the businesses’ real needs. At Secured Signing, we implement the customer-centric approach that fosters personalised relationships and an open channel of communication with our customers, which starts with detailed questions and an understanding of requirements, and then continues by proactively addressing specific needs, the explicit process of testing and feedback, and lastly, the delivery of professional and precise tailored responses for the fill-in and online signing of electronic documents.

With Kable’s Market Research survey findings (July, 2014) highlighting  across industries that 16.6% of overall allocated procurement budgets for 2014 - 2015 will be spent on cloud computing, and with SaaS the most-used cloud computing form, Secured Signing digital signature SaaS solution is right up there!

This is due not only to the clear and evident reasons detailed above, but rather because of the principle that continuously guides our work and reflects in Aristotle’s enduring words: “Quality is not an act, it is a habit.” 

Till next time,

Cheers, John.   


General

11 September 2014

Shifting from product-centric to service-centric is a multi-year undertaking and the longer a company fights it, the further behind theywill fall.” Mike Kavis, Forbes.

Whether you think Kavis is exaggerating, or you heartily agree with his words, there is no doubt his description of ‘Mission critical applications to the cloud’ do echo the challenges and dilemmas many businesses are facing these days.

A new study ‘Business Agility in the Cloud’ (1 September, 2014), surveyed 527 Harvard Business Review readers from midsize to large companies around the world. The results revealed that 70 percent of participants have already adopted a type of Cloud application; with 74 percent declaring that cloud computing provides their organisation with a competitive advantage. Furthermore, another significant shift was identified: the growing trustworthiness of businesses in the security level cloud computing technology provides. Almost two-thirds (65 percent) reported neutral to significant positive effect on security.

Thomas Reuter’s science unit searched for ten predictions of the most significant scientific innovations that will occur in the next ten years. Analysing scientific and academic papers along with news and commercial articles, their review (July, 2014) concluded the future technological world will be (in their own words) “digital everything by 2025.”

Secured Signing, the Australasian market leader of secure X509 PKI digital signatures and e-Forms completion in the cloud, reflects the above change with its significant growing number of customers, from a variety of industries. Bill Cashman, HR Manager Australia, H&R Block (world’s largest tax services provider) says: “It’s a new way of doing business, but it’s really sped up our recruitment process and provided some great efficiencies without causing any technical headaches to implement. Paper was the bane of our lives, and we had been looking for a reliable and secure way to sign electronic documents for some time. Secured Signing’s solution ticked all the boxes. We didn’t have to change to or buy a specific HR system; it is an extension of our existing systems, so it was agile, quick, and easy to set up with great support from the Secured Signing team.”            

Nelson Jackson’s words summarise it best: “I do not believe you can do today’s job with yesterday’s methods and be in business tomorrow.” 

Till next time,

Cheers, John.


General