The Online Digital Signature Way

A Digital Signature Blog


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9 August 2018

You may have heard about digital signatures, but you’re not sure whether it has any practical benefit for your business.

The case for digital signing is compelling.

     Eighty-percent of companies who implemented digital signatures saw a return on investment in the first year.

     Twenty-five percent saw ROI within three months.

But the most immediate impact is the massive boost to productivity companies have seen on the back of digital signatures.

We’ll discuss some of the most valuable uses for digital signatures using real-world examples.

Faster Turnarounds to Complete Sales Contracts

Saleforce ditched wet ink for digital signatures, and immediately reduced the time it takes to complete sales contracts.

Key outcomes:

     Turnaround decreased from an average two days, to as fast as one hour

     Over 90% of contracts completed on the same day

     Less manual work for staff – freeing sales to focus on generating revenue

Salesforce is expanding the use of digital signatures to its procurement department, where digital signatures allow teams to track and manage the contracts throughout the process.

A Simple Process to Finalising Legal Agreements

The legal industry generates a vast amount of paper.

And along with the flood of paperwork, comes hours of document prep: scanning, signing, printing and storing volumes of documents.

There’s a campaign to change this approach, arguing that digital signatures can save “countless hours, even days and weeks”.

 The uses of digital signing in law provides:

     Enhanced security: each document comes with a visual audit trail

     No room to alter terms, conditions or dates of signatures

The practical benefits include reducing the number of hard copies the legal department needs to manage and cutting down on storage costs.

Improved HR Processes

Like the legal sector, human resources consume reams of paperwork in its core functions.

Recognising this, a tax company set out to find a way to streamline its hiring process.

The Australian operation of H&R Block hires hundreds of new agents around tax time each year. Time went into preparing the documents, tracking which had been signed and storing the final contracts.

H&R Block opted for Secured Signing’s digital signing solution. Now District Managers can send up to a thousand employment contracts in one sitting, with new hires  and managers signing from wherever they are across the country.

H&R Block realised an immediate return on investment. There was a reduction in turnaround times, and staff praised the more convenient option.

Better Customer Experience

There’s a surge of growth in the global digital signature market.

Along with the rise of digital signatures, smartphone penetration is already at 90% in some parts of the world. Customers expect to do everything online, and they’ll look for businesses who can extend this electronic experience.

Most customers don’t have access to printers at home, and the need for a physical signature may end up costing you the deal as customers opt for digital tools.

Companies who rely on paper-based processes risk frustrating customers due to delays caused by errors and unsigned documents.

More companies are allowing customers to complete the following actions using digital tools:

      Information forms for new customers

     Quote approval

     Statement of work

Conclusion

Companies across industries are answering the call and meeting the customer’s need for a simple and quick electronic experience.

Internally, companies recognise digital signatures remove the hassle of many routine administrative tasks to make way for firms to focus on the work of growing the business.

Digital signatures help companies to craft more competitive offerings, and better workspaces: building businesses who can prosper in the new economy.

Till next time,

John Webster


General

19 September 2017

With the move to the digital age picking up speed, many common and traditional concepts are being flipped on their heads. People and companies are breaking all traditional norms to deliver us new and innovative ways to meet our needs and wants.

We believe that this trend will continue to change our lives, for example many businesses are ditching the ‘desk phone’ and moving into a ‘digital phone’.

Do you think a similar fate is destined for the common signature, we do. As consumers demand for fast, efficient and sustainable solutions, the prerequisite for paper and pen is vanishing. With solutions like Secured Signing, many of our customers have gone paperless and transformed their business practices into digital. This means you can interact with businesses on the go, when it suits you and quickly.

Those businesses that are not considering a change into a digital platform and a digital customer experience are risking being left behind.

At Secured Signing, we don’t only help our customers to remain relevant, but we do the same ourselves, constantly thinking into the future and developing new features. This is how our newest feature Video Confirmation was created. Can you imagine a world where instead of signing your name to authenticate a transaction you will record a video of yourself. With the access to mobile devices and apps like Instagram and snapchat, we are regularly using the camera device to interact with others. We believe, this device can be used to confirm purchases, agreements and proof of identity.

Benefit of Secured Signing’s video verification is the unquestionable authenticity of who is signing or approving a transaction. With our technology, the video forms part of the legal transactions and cannot be changed without invalidating the agreement. This is the most secure method to confirm the identity of the signer.

Check out this quick video showing how video technology is already supporting the signing process

If you want to stay ahead of your competitors, be sure to contact Secured Signing today to discuss how we can work together to transform your business into digital – its smart.

Till next time,

John Webster


General

15 October, 2015

The 1993 film Groundhog Day found the humour in Bill Murray suffering through the same day, over and over, and over again. When customers send in forms that are incomplete and you have to send them back to be submitted again, it can start to feel like Groundhog Day. 

One of the best things about moving your forms online is that they are much more likely to be complete and correct, the first time. This not only saves time and money but reduces the frustration for everybody involved. Here are some of the tools we can use to get your forms complete and correct the first time.

Online forms can have mandatory fields. I’m sure you’ve seen those red asterisks and know you simply can’t progress until they are all complete. A form that is complete the first time is a big step towards avoiding having to send it back around the loop.

Data lookups help to reduce the simple errors that arise from a slip of the fingers. If a customer needs to supply their banking details, a look up of the BSB number means errors can be fixed before submitting.

Data validation is another tool to ensure the form is not only complete but correct. This can be as simple as checking something is the correct length. For example, phone numbers can be checked to make sure they have the correct number of digits.  It can also include making sure something like email addresses are in a valid format and have no spaces.

The other joy of online forms is no more data entry. We can send back to you not just the completed form but also a data file. You can use the import tools in your back office systems to load the data, or use Secured Signing’s API, or our Salesforce integration. This avoids both the waste of effort and the risk of errors that arise from rekeying the data off the form.

However, the need for forms to be signed has been a stumbling block for many in getting their forms online. Secured Signing’s Form Filler and Form Direct solutions combine the advantages of online forms with the unmatched security and compliance of a personal, PKI digital signature.

Form Filler and Form Direct allow you to get the information you need from your customers with the maximum convenience for everyone without cutting any compliance corners.

Let’s talk about your forms today!

Till next time

Cheers, John


General