July 14, 2011
“The most important single ingredient in the formula of success is knowing how to get along with people.” (Theodore Roosevelt)
The above is true and valid whether we explore the formula for successful relationships between couples, or within digital signature service and its users.
‘Get along’ in my view, refers to a partner or service that is able to implement the following:
Build trust — trust is the foundation for any rewarding relationships. It must be earned, guarded carefully, and maintained with constant actions. In today’s versatile technology environment, even the savvy experts in the electronic signature field agree that PKI digital signature technology is the ultimate way to sign documents online. Within this advanced technology, you can find variations that range from the PKI System Signing option, to the highest level of security, and the most trustworthy choice of all — the user-based PKI digital signature solution.
Communicate — explore the relationship from both the partner’s and/or user’s point of view, listen, and respond: you need to ask the basic essential questions, and explore how all parties experience the relationship? What sort of label would they put on it?
A successful service provider is able to ‘see the forest as well as the trees’. Senior managers become aware observers who can clearly identify and understand the needs of their customers, consider best options, and offer an instant comprehensive response. The digital signature service communicates continually and proactively with its users. We ask for and get ongoing feedback, respond promptly to issues as they arise, initiate new technological and service upgrades, notify clients with new updates, and offer customised and tailored solutions.
Develop positive relationships that last — this is possible only if the previous two elements are actually demonstrated repeatedly. In the digital signature service realm of Secured Signing — they definitely are!
Till next time,
Cheers, John