28 May, 2013
“The Retail industry is in the midst of a customer revolution,” say retail experts from Deloitte in their latest report ‘Global Powers of Retailing 2013’. According to the authors, retailers should integrate and utilise emerging technologies into operational procedures and customers’ experience in order to avoid the risk of becoming irrelevant.
Mitre 10, New Zealand largest home improvement and garden retailer with more than 150 stores nationwide, responded to the unavoidable change with the adoption of Secured Signing’s PKI digital signature personalised solution that allows customers, management, suppliers, and employees to digitally fill-in and eSign a range of the company’s electronic forms.
Blair McNeill, Mitre 10’s General Manager said, “We needed an inclusive and compliant Mitre 10 branded solution that met our entire business signing needs, and were able to implement the Secured Signing system easily and rapidly. Our team was able to customise, track, and manage the signing process, which enabled a prompt trade and shortened paperwork turnaround that was instantly realised by our customers, staff, and managers.”
To provide Mitre 10’s particular needs, Secured Signing’s Smart Tag product was embedded with a mail-merge component, which produces the required form with a signature placeholder and delivers mass invitations to any number of invitees for online signing. The advanced practice enhances fast responses and initiates an efficient and streamlined business process that fulfils the words of Brendan O’Meara, Managing Director, Worldwide Retail Sector, Microsoft Corp:
“Today’s technologies can help retailers address the dynamic and multichannel retail environment. By embracing technological change, savvy retailers can meet the changing demands and expectations of consumers, ensure smart and successful business operations, and be in a position of strength to adapt and grow as needs change. ”
Till next time,