Frequently Asked Questions

No need for a Software! Secured Signing service is conducted completely through the web. All you need is internet access and a current web browser. You will also need a PDF reader to view your final signed documents. All these applications are free.

You have to configure Adobe reader to verify digital signatures and install the Secured Signing Root Certificate. For more information please visit our Signatures Verification Service.

Carefully check and type again your email address password to be sure you haven’t mistyped it. If those don’t work, you can reset your password by clicking “I have forgotten my password.” If you follow the password reset process, and you are still unable to log in, please contact us for assistance.

Secured Signing users can upload these file types for signing: Docx, Doc, ODT, ODS, Xls, Xlsx, RTF, and PDF with multiple pages in it. After the completion, the system will generate the Signed File as PDF. 

Digital Signature is an advanced and highest form of electronic signature due to it’s content integrity and universal acceptance. Digital Signature’s PKI technology initiate cryptographic operation that guarantees signer authenticity, data integrity and non-repudiation of signed documents.  Electronic Signature is more of a symbol, proprietary format. No standard for electronic signatures which can be vulnerable to copying and tampering – making forgery easy. 

Public Key Infrastructure (PKI) is a great technology for Digital Signing and ensures non-forgeable signatures. In a PKI system, each user has two keys: a public key and a private key. These keys can be used for encrypting and decrypting information, for digitally signing electronic information and for verifying the authenticity of their owner. PKI digital signatures meet the requirements of EU Directive 1999/93/EC – Advanced Electronic Signature.  

Electronic signatures are defined as an electronic sound (e.g., audio files of a person’s voice), symbol (e.g., a graphic representation of a person in JPEG file), or process (e.g., a procedure that conveys assent), attached to or logically associated with a record, and executed or adopted by a person with the intent to sign the record. An electronic signature is easy to implement, since something as simple as a typed name can serve as one. Consequently, electronic signatures are very problematic with regards to maintaining integrity and security, as there is nothing to prevent one individual from typing another individual’s name. Due to this reality, electronic signatures that do not incorporate additional measures of security are considered an insecure way of signing documentation.

Digital signatures (standard electronic signatures) take the concept of traditional paper-based signing and turn it into an electronic “fingerprint.” This “fingerprint,” or coded message, is unique to both the document and the signer and binds both of them together. The digital signature ensures the authenticity of the signer. Any changes made to the document after it is signed invalidate the signature, thereby protecting against signature forgery and information tampering. Digital signatures sustain signer authenticity, accountability, data integrity and non-repudiation of documents and transactions.

No problem. A recipient who isn’t comfortable signing online can easily print out the attached document, sign it by hand, and fax or post it to the sender.

Secured Signing is an online service that lets you fill out and sign legally binding documents digitally. It uses advanced security technology called Personalized X509 PKI Digital Signature to ensure your signatures are safe and legally valid. Here’s how it works:

1. Register and Get a Private Key: Once you sign up, you receive a unique private key for signing documents.
2. Upload and Sign: Add your document to the system, fill it out, and sign it digitally.
3. Invite Others (if needed): You can invite other people to sign the document if required.
4. Send and Verify: Once signed, you can send the document to everyone involved. Anyone who receives it can verify the signatures using their computer or Secured Signing’s Online Verification tool.

The process is secure, straightforward, and takes just minutes to complete.

Secured Signing service utilises a trusted Digital Signature (PKI) technology, which allows you to verify signatures and validate the document’s integrity on your desktop or by using Secured Signing Free Verification Service online. To verify via your desktop you need to configure Adobe reader to verify digital signatures and then install Secured Signing’s Root Certificate. If you choose to use Secured Signing Free Verification service, upload the document to the service and we will check it for you. For more info please visit our Signatures Verification Service.

Yes! It’s even in our name! Secured Signing ensures enterprise-grade security, compliance and non-repudiation. The privacy and protection of your data is something we take very seriously. Documents signed with Personalised X509 PKI Digital Signature technology, cannot be misplaced, lost, or destroyed, and can not be change within Secured Signing service.  

While saving paper and storage, clients who use Secured Signing service are cutting back on power consumption and reducing dependence on carbon-producing services that would typically be required to move a document urgently cross-city just to get sign-off by an authorised representative.

Yes but not forever! Secured Signing will save the completed and signed document for the following 7 days. All parties involve in the signing process will receive a completion email with the Signed Document as PDF attachment. After 7 days, Secured Signing will remove the Signed Document from the system.  

No, a Secured Signing account is not required for your Signers. A minimum requirement for the Recipient is their First Name, Last Name and Email Address. 

Electronic signatures are legally binding in many countries worldwide. Secured signing service complies with ESIGN, UETA, Electronic Transactions Acts, and many more.

Some Legislation worldwide:

Australian Capital Territory -ELECTRONIC TRANSACTIONS ACT 2001 Australia, New South Wales (NSW) – ELECTRONIC TRANSACTIONS ACT 2000 Australia, Northern Territory (NT) – ELECTRONIC TRANSACTIONS ACT 2000 Australia, QLD – ELECTRONIC TRANSACTIONS (QUEENSLAND) ACT 2001 Australia, VIC – ELECTRONIC TRANSACTIONS (VICTORIA) ACT 2000 Australia, SA – ELECTRONIC TRANSACTIONS ACT 2000 Australia, WA – ELECTRONIC TRANSACTIONS ACT 2003 Australia Tasmania – ELECTRONIC TRANSACTIONS ACT 2000 Canada – Uniform Electronic Commerce Act (UECA) China – Electronic Signature Law of the People’s Republic of China Europe – EU Directive for Electronic Signatures (1999/93/EC) Europe – EU VAT Directive New Zealand – Contract and Commercial Law Act 2017 South Africa – Electronic Communications and Transactions Act, 2002 UK – Electronic Communications Act 2000 (chapter 7) U.S. – Electronic Signature in Global and National Commerce Act (ESIGN) U.S. – Uniform Electronic Transactions Act (UETA)- adopted by 48 states