Frequently Asked Questions
What is included in my USD $9.95 monthly fee?
Your monthly pay as you go subscription fee gives you access to the software to use when and as you need with documents and templates saved. We also give you 10 documents signings (worth USD $15) each month for free.
How do payments work?
With a pay as you go plan you pay for your actual document and sender usage each month. Your monthly access fee is calculated based on the number of documents notarized & number of users on the account. We charge your credit card at the end of the billing cycle or at plan cancellation for your usage over that period. The price plan of USD $9.95 is the minimum fee per month. To use optional add on features as you need them simply add Secured Signing credits to your account in advance (you can also enable auto-top up). Your credits will then be utilised as you use the features outlined in the pricing table above.
What happens if my session takes over 30 minutes?
If your session takes longer than 30-minutes you will be charged per minute due to additional costs required for video conference time.
What happens if my customer doesn't turn up to a RON session?
If your customer doesn't turn up to your RON session or for some reason the notarization doesn't go ahead there will be no charges with any pre-purchased features refunded as credits on your Secured Signing credits balance.
Do I need software/hardware?
No - neither the notary or the customer need any special software or hardware. Sessions can be conducted fast and easily using your internet browser.
What digital signing technology does Secured Signing use?
We use PKI X509 Digital Signature encryption which is the most secure form of digital signing and ensures documents are tamper-proof. Any changes made to a document after signing invalidates the signatures.
Do I need to buy a certificate?
The type of security certificate you will need to use depends on which state you operate in. Secured Signing can issue PKI X509 certificates free of charge. However, some states require a Federal Bridge Certificate. You can also upload your own Digital Signature certificate or connect remotely to use your own. Secured Signing has partnered with IdenTrust (https://www.identrust.com/partners/secured-signing)
to provide Federal Bridge Certificates.
What is the Max document file size?
Notary can upload document file size up to 50MB.