Emma Stanley Law Selects Secured Signing for Secure and Efficient Document Signing

Challenge

Sign undertakings and settlements remotely – and securely – using a legally valid digital signing solution that would be acceptable to other law firms.

Solution

Secured Signing’s digital signature platform provides flexibility for virtually signing undertakings, settlements and solicitors certificates. Platform meets all legal criteria for digital signatures.

Results

Signing process takes five minutes from any device. Same-day processing for settlements. Improved efficiency allowed firm to take on new clients and work more efficiently with existing clients.

When Emma Stanley established Emma Stanley Law in 2016, she was determined to make it easy for her clients to access legal services. Part of the plan was to set up a virtual law office, so she could work from anywhere. She knew that if they didn’t find the right solution, they risked delaying settlements.

By focusing on the client journey, Emma realized she could differentiate her law firm from the competition. Emma Stanley Law wanted to use digital signatures to move complex legal processes along quickly. However, this wasn’t going to be easy.
“I would pre-sign some undertakings manually. But then you have settlements with a very short turnaround, they just come up quickly”.
The other option was tedious and time-consuming – printing, signing and scanning paper documents. It was a frustrating process. One that Emma knew needed to change.

When Emma Stanley Law first learned about Secured Signing, they knew they were on the right track. Secured Signing’s digital signatures are backed by Public Key Infrastructure (PKI) technology – the highest level of security and one that prevents forgeries. The tamper-proof seal gives you the assurance that the document cannot be changed once it’s been signed. If the document is altered, it is no longer valid. You’ll also be notified of any changes. Digital signature solutions provide an audit trail, a record of the sequence of signing, including timestamps. The entire team had access to the system, so staff could send undertakings for Emma to sign, no matter where she was. Emma could complete the signing process from any device. This means that the firm could immediately accommodate walk-in clients and send their documents to Emma for same-day signing.

Research shows clients value speed and ease when accessing legal services, and this kind of responsiveness set Emma Stanley Law apart. Because Secured Signing meets all the requirements for legally binding digital signatures, all undertakings have been accepted by other law firms.
“I spent quite a bit of time looking up the options, reading about the differences between electronic and digital signatures”.
These criteria include: Signatures date and local timestamp, Signature’s purpose to clearly capture intent. By meeting these requirements, Emma Stanley Law had reassurance the documents would not be rejected, avoiding any delays in client’s settlements.

Since using Secured Signing, it’s never been simpler for Emma to finalize client transactions, no matter where she is. “I’ve been out of the country and I can still sign undertakings on the day. I just go on my phone. It’s just a matter of logging in and checking what you’re signing and pushing a button. It’s not complicated. It takes 5 minutes”.
By adopting digital signatures, they’ve made the home buying process easier for their clients. “Technology is really important to me. I wanted to be a paperless office. Secured Signing fitted in with that model. I wanted to make the most of technology, and I knew that if I did that, we’d run a much more efficient practice”. As a direct result, Emma Stanley Law has the ability to take on more clients. “It’s another way of being efficient. The more efficient you are, the more room you have for more clients, and you’re able to build your client base that way “. Emma has also been able to find greater flexibility in her practice. “It’s given me the flexibility to be involved in other things outside of work that are important to me”.

Now, Emma Stanley Law no longer has to worry about whether their digital signatures will be accepted. And thanks to Secured Signing’s digital signatures, Emma has more time to get to the things that matter: one-on-one client engagement and meaningful pursuits outside of work. On top of that, client information is protected. Studies have found clients expect fast, simple ways to access high-quality services. By using technology and excellent customer service, leading organizations will leap ahead of the competition.