Secured Signing Platform Saves Peoplebank up to 1.5 hours per Contractor Placement
Challenge: To automate and simplify contract fill-in and signing process for documents
related to contractors’ placement, and gain a competitive advantage in the ICT recruitment
Solution: The Secured Signing service developed and facilitates two new procedures:
eStarter and eContracts that streamline processes related to contract preparations
including sensitive contact information (Tax File Numbers), ABN & PAYG information and
management of the signing processes required.
Results: A prompt and secure fill-in and signing process of contracts and on-boarding
paperwork that saves approximately an hour-and-a-half with each placement, and enables
Peoplebank’s team to spend this time on higher value aspects of their work such as client
facing and sales related activities.
As part of its review of their back office processes, Peoplebank’s management was
exploring ways to make the contractor onboarding process within their business easier for
contractors, and at the same time find the best way to succeed in their fiercely competitive
market sectors. Identifying technology as a key component of a successful change, the
company then made the decision to approach the trusted Secured Signing’s digital
signature solution, and to implement a customised electronic system for document
completion and signing processes that meets the client and company business workflow
needs, which ultimately keeps them ahead of their competitors.
“Second to its people, efficient and effective use of technology can be one of the most
competitive advantages a business can have. Peoplebank recognised that our onboarding
process needed review and developed an eStarter process that now has our
contractors complete their on-boarding documentation and induction completely online.
This is an example of how getting precisely the right mix of people, practices, and smart
processes can make a dramatic difference to a business’s efficiencies.” says Peter
Acheson, CEO, Peoplebank.
Prior to the new technological implementation, Peoplebank’s contractors received paper
based starter packs that were posted, collected or delivered to the new contractor. They
then would complete the documentation and return it to the Peoplebank office (via
scanning and email or posting via mail). These lingering, paper-based practices frequently
missed essential information or signatures in the appropriate areas, which invariably
caused considerable delays in placement and frustration to all parties involved.
Secured Signing’s Personalised X509 PKI Digital Signature technology allowed Peoplebank
to securely automate and manage these two processes: the eStarter and eContracts that
relate to contract preparations and include the pre-loading of sensitive information.
With Secured Signing, the Peoplebank team is able to promptly upload a suitable onboarding
digital package that includes workflow, contractor’s specific job related guidelines,
and due date for signing process, and then invite the contractor to fill-in and sign the
documents from anywhere, at any time, using any device. An additional level of security is
achieved with a text message code that is sent to the contractor’s mobile phone for the
invitee to enter in order to complete the signing process.
“At Secured Signing we aim to deliver a client-focused solution that grants a fit, end-to-end,
paperless process that meets our customers’ unique needs,” says Mike Eyal, Secured
Signing Managing Director. “We were very proud to learn that despite a prior association
with another eSignature platform, Peoplebank chose to utilise the Secured Signing system
that proved to offer the highest flexibility of a fully customised workflow system.”
Peoplebank’s shift to Secured Signing’s electronic process for contractor recruiting
positioned the company as a leader in their field. The innovative digital implementation of
Tax Number Collection carries multiple benefits including absolute accuracy regardless of
the complexity of a contractor’s payment arrangements.
The Secured Signing platform is now used by all company staff who estimate the new
process frees up to one-and-a-half hours per contract that can then be allocated to other
important tasks including gathering of data and feedback to guarantee contractors are
suitably settled into their new roles, and deliver to customers’ expectations.
“The value that Peoplebank brings to clients is to deliver quality candidates that meet our
customer’s technical skillset and cultural fit requirements, so we’re excited that with Secured
Signing our teams can spend less time on outdated paperwork practices. Implementation of
eStarter and eContracts allows our teams to be more productive and spend more time
adding value to our clients, contractors and candidates.” concludes Mr. Acheson.
Peoplebank is Australia’s largest IT recruitment company, specialising in the permanent and
contract placement of ICT professionals across all vertical markets since 1990. We have a
national network of offices within Australia: in Adelaide, Brisbane, Canberra, Melbourne,
Perth, and Sydney; with a talent pool of over 350,000 ICT professionals, we have over 3,000
contractors currently on-site and place around 5,000 candidates every year. In addition to
our extensive Australian footprint, Peoplebank has significant operations in Asia with offices
in both Singapore and Hong Kong. Our vision is to be the best recruitment company in the
Asia-Pacific region — the No. 1 choice for our Employees, Clients, and Candidates.
For more information, please visit: www.peoplebank.com.au
About Secured Signing
Secured Signing provides comprehensive and secure digital signature Software as a
Service (SaaS) to deliver a full range of form completion and signing capabilities that
combine advanced Personalised X509 PKI Digital Signature technology and an easy-to-use,
simple-to-deploy, compliant solution. Secured Signing enables its users to utilise
smartphones, PCs, tablet devices, and any browser to capture their graphical signature, fillin,
sign, and seal documents, and verify them anywhere, anytime.
For more information, please visit: www.SecuredSigning.com.au