Secured Signing Support Center

Adding the Notary as a Witness Signer

August 1, 2023

Easy Step by Step Process on Adding the Notary as a Witness Signer for Remote Online Notarization session Need the Notary as a Witness? Adding the Notary as a Witness Signer can be done easily in the Notary Wizard of your Secured Signing Account. In the below example of the Notary Wizard Step 3: Add […]

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Needs to View as Credible Witness

August 1, 2023

Learn how to add Needs to View as Credible Witness to your RON session. Needs to View is an Invitee that does not require to digitally sign the document. Using RON select Add Signer as Personally Known, then select Add Signer again for the 2 witnesses At the journal entry frame in the notes field […]

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Adding a Guest to a RON session

August 1, 2023

How to easily add a Guest invitee to a Remote Online Notarization session Adding a Guest to a RON session with your Secured Signing account is fairly easy. Simply Login to your account. Ensure you have the necessary permission to initiate a RON session. On the dashboard, click Notary button to create a RON meeting. […]

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Bypassing Failed IDV

August 1, 2023

Easy steps for Notaries to bypass a Failed IDV in a RON Session If the Signer failed the IDV, as a Notary you can bypass the process through the Secured Signing account. The example below shows what the Signer sees when they fail the IDV. When the Notary joins the session and clicks Go to […]

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Notary: Biometric ID Selections procedure

August 1, 2023

There are various options to select ID Verification with Biometric Matching without creating that ID verification process as your default. As seen below you can change from the default KBA & ID Verification to just ID Verification – Credential Analysis simply by checking that box! Another point at which you can elect Biometric is at […]

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Notary: How to top up your account with Secured Signing Credits

August 1, 2023

If you have selected Auto TopUp (under My Account > My settings) and your account credits drop below your selected amount, we debit your card for the amount you selected when setting up your account. Your other option is to deselect auto top up, which will require you to monitor how many credits are available […]

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Notary: How Secured Signing billing, credits and auto top up works

August 1, 2023

With your Notary Business Annual plan, you are charged $389/year for your first user (each additional user costs $110, up to 10 users). This gives you access to the platform to use when and as you need with documents and templates saved. We also give you 600 document uploads and 50 Secured Signing credits (valued […]

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Adding a Missed Element in a Session

August 1, 2023

How to Add a missed Element during a RON session Making changes and adding missed element during a RON session just got more seamless and efficient. To add, remove or reposition elements on a document while in a signing. The assumption below assumes that a notary realizes additional elements must be added to the document. […]

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Batch Signing documents with One Click

April 21, 2023

Effortlessly sign unlimited documents with a single click using batch signing. Streamline workflow and save time signing unlimited documents with Batch Signing.

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